We’ve made the decision to close Satsuma on 31st December 2021. If you have a balance outstanding with Satsuma, we’ll be clearing it on that date.
Over the years, we’ve been proud to help people who needed a loan. However, the tough economic situation meant that Satsuma stopped lending last year and now we’re closing altogether.
There is nothing you need to do. You can stop making payments on your outstanding loans owed to Satsuma and if your payments are taken by the Continuous Payment Authority (CPA), we will stop these for you. Any payments made after 31st December 2021 will be paid back to you.
If you’re in arrears or didn’t pay your loan within the time we agreed when you got your loan, we’ll update your file with our Credit Reference Agency to show the balance as zero and partially settled.
If you’re struggling with money there is help and support available to you. We’ve popped some links below that you might find helpful.
Free, confidential and expert debt advice online or over the phone.
0800 138 1111
National Debt Line
Free advice and help to work out your budget. They give you debt solutions suitable to your financial situation.
0808 808 4000
Citizens Advice offer the knowledge and confidence you need to find your way forward.
0344 411 1444
Support, advice and information when someone dies.
0808 808 1677
Macmillan Cancer Support
Physical, emotional and financial support to help you live life as fully as you can.
0808 808 00 00
7 days a week,
Advice and support to empower anyone experiencing a mental health problem.
0300 123 3393
Provide emotional support to anyone in distress, struggling to cope or at risk of suicide.
365 days a week
Helps people in housing need by providing advice and practical assistance.
0808 800 4444
We have stopped new lending but there may be other options for you;
Credit Unions and CDFIs also offer loans at specific times such as Christmas, for school uniforms and for other one off expenses.
A legal process called a scheme of arrangement (the “Scheme”) is currently in place for the purpose of assessing and paying compensation claims for unaffordable lending against PPC (which traded under the brand names Provident, Glo and Satsuma) and Greenwood Personal Credit Limited ("Greenwood"). Following approval by creditors, the Scheme was approved by the English court on 30th July.
If you received a loan from PPC or Greenwood, or guaranteed a loan from Glo, between 6 April 2007 and 17 December 2020, you can visit the Scheme website https://scheme.providentpersonalcredit.com where you will be able to view more information about the Scheme and next steps if you think you may have a claim. The deadline for submitting a claim for unaffordable lending in the Scheme is 28th February 2022.
IMPORTANT: The best way for you to make a claim is directly with Provident via our Claims Portal which can be accessed via this link https://scheme.providentpersonalcredit.com/Claims.html. Making a claim via a third party, such as a Claims Management Company , could potentially incur additional costs and result in you not receiving the full dividend to be paid in the Scheme. We have made the process really straight forward, and you will not need to have access to any of your loan details in order to make a claim directly with Provident. Should you need assistance in completing your claim form our contact centre team will be happy to help. They are available on 0800 056 8936.