Satsuma Loans is a fresh new brand from Provident Personal Credit offering customers cash loans between £100 and £1000 that can be repaid with monthly or weekly repayment options.
Then as we get to know you a little bit better, you could borrow up to £2000.
Try our simple loan calculator to find how much is affordable for you. With Satsuma Loans there are zero fees guaranteed so the total interest amount on your loan will never change.
Once you’ve chosen how much you’d like to borrow and how long you’d like to pay it back, apply online using our simple and secure application form. If accepted your loan will then be transferred to your bank account within an hour by Faster Payments. It's as simple as that.
Repayments will come off your debit card automatically by Continuous Payment Authority.
For weekly repayments your first repayment will be collected between 7 and 13 days after your loan has been issued, on a day agreed with you during your application. The rest of your repayments will be collected on the same day each week until the end of your repayment term, even if this falls on a bank holiday. You'll always know when your payments will be. We'll never try to take a payment on a day that's not been agreed.
Whilst you are a customer with us, you will have a personal contact in the Satsuma Loans Customer Care Team, who will be available for you to speak to should you have any questions who can be contacted on 0800 694 0004.
Now that’s handy.
We have a fresh approach to lending that sets us apart from other loan providers
The Satsuma Loans Customer Care Team can be contacted on 0800 694 0004.
As a new customer, you can borrow between £100 and £1000 subject to an affordability check.
At Satsuma Loans we have a zero fee guarantee, which means you will only pay the amount of interest you agree upfront.
This sets us apart from many of our high street and online competitors who may add to the total cost of your loan throughout the term for a variety of reasons such as late or missed repayments.
We don't add any charges or fees after your application is accepted. The total amount of interest you will pay is displayed upfront as part of the application process and we will never charge you more interest.
A Continuous Payment Authority is a way of making your loan repayments by giving us permission to collect your repayments from your debit card. This means you don't have to lift a finger, it all happens automatically.
We offer Continuous Payment Authority repayments as it's a flexible choice for our customers. They're simple to set up, all you need is your debit card details and if your bank declines payment due to insufficient funds when we try to collect your repayment there are no charges.
We think it's important that customers know exactly when they'll make their payments and how much they'll be, so we agree with you upfront your repayment amount, the date of collection and your chosen card and this will never change unless you ask for it to. We will also only attempt to collect each repayment once. If this is unsuccessful we will contact you.
You can get in touch by calling our Customer Care Team on 0800 694 0004 or 0330 303 2000. They’ll be happy to help you. You can also get in touch by post or email or online by completing the form on our Contact us page.
If you want to make a complaint about our product or services getting in touch is exactly the same. Just visit our Contact us page for full details. We aim to give our customers the best service we can, but if you feel you haven’t had a good experience we will try to resolve the problem as soon as possible. Click here for more information about our Complaints Process.
To complete your application for a direct loan you will need:
Also you must:
As part of your application for a loan direct from Satsuma Loans, you will be asked to consent to a credit check being carried out on you, which will help us to decide whether we are able to lend to you. This credit check is proportionate to the loans we offer so you don't need to have a perfect credit file.
Click here if you'd like to apply for a loan with Satsuma Loans now.
We're committed to helping people find the right financial support. If you'd like advice on managing your money, or if you feel as though you are struggling with debt, Step Change Debt Charity, The Money Advice Service or National Debtline could help. These companies offer free and impartial money advice that could help you with your finances. Click here for more information.
Once you've completed our simple online loan application and have been accepted for a loan between the hours of 6.00am to 11pm, the money will be transferred within the hour by Faster Payments.
If you haven't received your money within a couple of hours after you have been accepted, please contact the Satsuma Loans Customer Care Team on 0800 694 0004.
A few applications require a call from our Customer Care Team to confirm details and finalise the application.
If we need to call you before we can finalise your loan, we will let you know at the end of your application form.
If you'd like to apply for a Satsuma Loan, visit our application form today.
Your loan will typically be transferred within an hour of a successful application by Faster Payments.
If you haven't received your loan within a couple of hours, please contact the Satsuma Loans Customer Care Team on 0800 694 0004.
As a responsible lender we need to make sure you can afford the loan and your repayments are manageable when you take out your loan. We do this by checking your income details as part of your credit check. Sometimes the income information we get back doesn't match so we allow you to send us your payslip or other proof of your income to help us process your loan. We will let you know if we need to verify your income during your application.
If we need to verify your income and can send a photocopy, word document, pdf file or picture of your proof of income to email@example.com. Please make sure we can see all of the document, that the details are clear and that it is dated within the last 30 days.
If you have any further questions you can call us on 0800 694 0004.
As part of the Provident Financial group, we're committed to helping you find the right loan for you. If we can't accept your application for a Satsuma Loan we will see if one of our other products, such as Provident, is more appropriate for your circumstances and show you this option in your application.
We're sorry you didn't get the outcome you were hoping for. Here at Satsuma Loans we do various checks during the application which makes sure we are lending to customers responsibly.
If you would like your decision to be reviewed you can send an e-mail using the contact us form.
Please do this within 21 days of your declined application as any review requests outside this time will not be considered.
If you are declined you will not be able to apply again within 2 months.
Your agreement number or customer number was sent to your email when you first took out your loan. This may have landed in your junk or spam folder if it isn't in your inbox.
If you can't find it, text AGR, then a space followed by your Date of Birth DDMMYYYY to 60070 from the mobile number we have registered for you. Subject to all of the data matching, we will text you your agreement number.
Example: If your date of birth is 1st August 1970, text AGR 01081970 to 60070. Texts will be charged at your networks standard rate.
Or you can call one of our friendly Customer Care Team who will be happy to provide this information for you.
Please call 0800 694 4960 to speak to one of our agents.
Our lines are open;
Monday - Friday, 8:00am to 8:00pm
Saturday, 8:30am to 5:00pm
Currently there are 3 ways;
1. Login or register here to see your balance and other useful information about your loan.
2. Text BAL, then a space followed by your Date of Birth DDMMYYYY to 60070 from the mobile number we have registered for you. Subject to all of the data matching, we will text you the balance on any outstanding loans you have.
Example: If your date of birth is 1st August 1970, text BAL 01081970 to 60070. Texts will be charged at your network's standard rate.
3. Call us on 0800 694 4960 to speak to our Customer Care team.
Our lines are open;
Monday - Friday, 8:00am to 8:00pm
Saturday, 8:30am to 5:00pm
For any changes to your Satsuma Loans account, please speak to the UK based Customer Care Team by calling on 0800 694 0004. Anyone in this team will be able to help you with your query.
At Satsuma Loans we like to keep things personal and support our customers, so if you do find that your circumstances have changed, please speak to our UK based Customer Care Team as soon as possible by calling on 0800 694 0004 and we'll do our best to help.
Click here for more information on repayment support.
If you miss a repayment on your loan, please speak to our Customer Care Team by calling on 0800 694 0004. They will take your personal circumstances into account and do their best to help you get back on track with your repayments.
If you pay late, pay less than the contracted rate or miss a payment, we will not charge you anything extra.
You should be aware that it could make it more difficult to obtain credit in the future if you miss or make late repayments as we share this information with credit reference agencies and missing or making late payments could have serious future consequences.
If you need any support with debt or money worries these services could help.
At Satsuma Loans we know that things can change from time to time. If you feel that you’re not going to be able to make your normal payments we have a team that can help.
Please call our friendly customer service team on 0800 694 0004 to discuss alternative arrangements.
There are other independent organisations that specialise in providing free advice and financial help:
Money Advice Service
National Debt Line
You can make payments on your account over the phone by calling 0800 694 0004.
We can't take payments online at the moment, but we're working on it.
Your Satsuma Loan has been split with monthly or weekly repayment options to help make repaying your loan simple, however you can repay early if you want to and you may be entitled to a rebate.
If you would like to repay your loan early, please call our Customer Care Team on 0800 694 0004 who will let you know how much you need to pay and whether any rebate is due.
When you tell us that you want to settle your Satsuma Loan early, we will give you a settlement quote so you know how much you need to pay in total. This will be valid for 28 days. The amount you need to pay to settle your account will include interest calculated to cover this 28 day period in which the quote is valid. This amount is payable even where you settle the loan immediately. This is in accordance with the provisions of the Consumer Credit (Early Settlement) Regulations 2004.
Yes you can, simply call our Customer Care Team on 0800 694 0004 and they'll be happy to help.
You can cancel your Continuous Payment Authority at any time by contacting your bank, calling our Customer Care Team on 0800 694 0004 or writing to us at:
No.1 Godwin Street
Please be aware if you cancel your Continuous Payment Authority you will have to make alternative payment arrangements.
A borrowing summary (or a summary of borrowing) is a way to show customers the cost of the money they have borrowed from a lender as well as how much they have paid in additional fees and charges for their loan/s. It provides details about the most recent loan as well as loan/s taken over the last 12 months.
We are required to provide you with this information so that you see how much the money you have borrowed in the last 12 months has cost you in interest payments. Providing this information should help you to make future borrowing decisions.
The summary reminds you how much you borrowed and then sets out how much that loan cost you in interest and, if you didn’t make payments on time or in full, whether the lender imposed any additional charges or fees on you as a result and how much these amounted to. Satsuma does not impose any additional fees and charges on our customers.
Additionally the summary will show whether you paid the loan off in full and on time or whether you missed any payments or paid less than the contracted amounts.
We are required to provide this information to you at certain points during the lifetime of your loan/s. These are: when you have completed all your loan repayments; should you stop making repayments and you receive a Notice of Default; if you’ve stopped making repayments and the debt is written off by us.
The summary will be made available on the within one working day of these trigger events usually via the MySatsuma page on our website. You will also be reminded of the availability of the summary when you next apply for a Satsuma loan if it is within 12 months of your last loan from us.
No – a borrowing summary is not available on demand. The information will be provided to you at certain points during the lifetime of your loan, if applicable. The summary will be available to view for the 12 months from the day of issue by logging into MySatsuma.
No. The summary is only made available to you though some of the information such as any missed or late repayments will be shared with credit reference agencies as part of our obligation to share such data.
A borrowing summary is only provided for loans taken out within the last 12 months. If you’ve had a loan within the last 12 months and haven’t received a borrowing summary, it may be that you haven’t reached any of the trigger points outlined here.
If, once you have read all of the information provided in the FAQ section, you still don’t understand your borrowing summary, please contact our Customer Service Team on 0800 694 0004 who will be happy to help.
What to do if you think you have received a phishing email:
Do not reply to the email and NEVER follow any links
Forward the email to us at firstname.lastname@example.org
Delete the email from your inbox
We send out letters to prospective customers each month with information we gain from Experian and Call Credit.
Experian and Call Credit only share data of which they have received consent to do so.
If you don't want to receive communications of this nature in the future from Satsuma Loans we can remove you from our mailing lists. Please email us using the contact us page.
You can also contact the Mailing Preference Service and have you details removed from marketing lists elsewhere.
Their details are;
70 Margaret Street
Or you can click here to register to get your details removed.
Loans can be repaid over a period of 13 to 52 weeks depending on the loan term chosen at application. The maximum APR for a loan is 1575%.
Representative example: £400 loan repayable over 6 months. 6 monthly payments of £126.40. Rate of interest 179% p.a. fixed. Representative 991% APR. Total amount payable is £758.40.