Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Free debt support for you

If you need any support with debt or money worries these services could help. They offer free and impartial money advice that could help you with your finances.


What they offer


Step Change Debt Charity  

Free, impartial guidance and practical solutions for debt and insolvency.

T: 0800 138 1111

Mon to Fri
8am to 8pm;

8am - 4pm

The Money Advice Service

Free advice service that helps people to manage and make the most of their money. 

T: 0800 138 7777

Mon to Fri
8am to 8pm;

9am - 1pm

National Debtline

Free advice on how to deal with debt problems and budgeting.

T: 0808 808 4000

Mon to Fri
9am to 9pm;

9.30am - 1pm

Satsuma Loans repayment support

If you’re experiencing financial difficulties that are affecting the repayments of your Satsuma Loan, we want to help you.

The first thing to remember is not to panic. We understand your circumstances may change from time to time, which might make it difficult for you to make your repayments.

As responsible lenders, when you take out a loan we make sure your repayments are affordable, based on your income and outgoings. So if they’ve changed and you’re struggling to pay on time let us know. Our Customer Care Team will be glad you called. They will listen and work with you to give you the right support to get you back on track.

We also appreciate that the last thing you need when struggling to pay on time is additional charges or fees. So you’ll never be charged if you miss or make a late repayment.

Please get in touch – we’re here to help

Our friendly UK based Customer Care Team is on hand if you have any questions, queries or concerns.– simply call 0800 6940004 free from most landlines or 0330 3032000 free from a mobile if you have an inclusive minutes package.

Representative example: £400 loan repayable over 6 months. 6 monthly payments of £126.40. Rate of interest 179% p.a. fixed. Representative 991% APR. Total amount payable is £758.40.