One of the reasons people avoid facing their debt problems is because the task of sorting them can seem impossible. It’s worth remembering we’re more likely to feel overwhelmed at the thought of a ballpark debt figure than a clear total written out in black and white.

For this reason, the first thing we recommend doing is getting organised. This process can be as simple as gathering your latest statements from your lenders and recording the amounts you owe (and the company names) in a notebook.

Some people prefer to use spreadsheets or personal finance software. Bear in mind, the method of recording is much less important than how accurate your information is. Where possible, sign up for online access to your accounts with each lender, so you can be sure the outstanding balance figures are up to date as you record them. 

If you’ve read our Getting to grips with debt page, you’ve made a positive move in the right direction. After following the suggestions and working out where you stand, you might already feel like you’ve got a plan and know where you’re headed. 

If you still feel uncertain or have questions related to your finances, your next step should be to get some advice and guidance.

For all questions relating to your Satsuma loan, we’re the people to speak to. Whether you want to discuss payments, arrears, loan term or any other aspect of your borrowing, we’re here to help however we can.

Get in touch with us: 

Give us a call

0800 694 0004 / 0330 303 2000

Monday to Friday: 8am – 8pm

Saturday: 8.30am – 5pm 

Drop us an email

onlinecustomercare@satsuma-loans.co.uk

Send us a letter

Customer Relations – Satsuma Loans, 1 Godwin Street, Bradford, BD1 2SU

Credit agencies

Whenever you borrow money, your lender passes information about your borrowing to one of three credit reference agencies in the UK: Experian, Equifax and TransUnion.

Credit agencies keep your information in a credit file so other lenders can use it to help them decide whether to lend to you in the future.

How much you’ve borrowed and how regularly you’ve repaid, along with other factors, go towards determining your credit score.

If you want to make sure you’ve got a complete list of all the money you owe and who you owe it to, you can request free copies of your annual credit reports.

These reports give you a clear overview of all your creditors, although the amounts owing may not be current so it’s worth double-checking online. Credit reports are particularly useful if you’re not certain you’ve received every bill and statement; for example, if you’ve changed addresses.

You can get a copy of your credit report by visiting:

www.experian.co.uk

www.equifax.co.uk