Stop Lending FAQs

Can I get a loan?

As from 10th May 2021, we’re not providing any new loans. This includes new loans to existing customers.

As an alternative, for details of other loans, you can visit

Why isn’t Satsuma lending anymore?

Over the years, we’ve been proud to help people who need a loan and can’t get one elsewhere. However, the tough economic situation has resulted in us making the difficult decision to stop lending.

Does this affect the proposed Scheme of Arrangement?

No, the proposed Scheme of Arrangement is separate to this announcement. Visit to find out more about the Scheme.

Do I need to repay my current loan?

Yes, if you have a loan, it’s important that you continue to make repayments. Keeping up with your payments will have a positive impact on your credit score. If you’re struggling to make your repayments, please give us a call on 0800 694 0004. You can also visit our money worries content online.

I can’t afford my loan payments, what now?

If you find that you can’t afford your loan repayments, there are things we can do to help you. Please give us a call on 0800 694 0004 and we’ll be able to go through your options.

Who can I speak to if I need help?

Please give us a call on 0800 694 0004.