Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Have you got a question that you're looking for an answer to? Maybe there are a few things you’re trying to get together before you apply for your Satsuma loan? Well we have a pretty comprehensive FAQ section on the site https://www.satsumaloans.co.uk/faqs but we have also taken feedback from customers and created some short videos aimed at answering some of the more frequently asked questions. Click the thumbnails below and you might find we already have answers to your question here.

Of course, if you can't find the answer here, or in the more complete FAQ section, simply get in touch with our customer service team who will be happy to help.

Are there any hidden fees or charges?

Are there any hidden fees or charges?

Will there be a credit check as part of the application?

Will there be a credit check as part of the application?

When will I get my loan?

When will I get my loan?

what is the difference between a continuous payment authority and a direct debit?

what is the difference between a continuous payment authority and a direct debit?

I need to verify my income how do I do this?

I need to verify my income how do I do this?

Why was I declined for a loan?

Why was I declined for a loan?

I am struggling to make my repayments what do I do?

I am struggling to make my repayments what do I do?

How do I make additional payments?

How do I make additional payments?

How do I check my balance online?

How do I check my balance online?

How do I change my personal details?

How do I change my personal details?

How do I change my bank card details?

How do I change my bank card details?

Do you have a login or your account area?

Do you have a login or your account area?

Do you do monthly loans?

Do you do monthly loans?

Loans can be repaid over a period of 13 to 52 weeks depending on the loan term chosen at application. The maximum APR for a loan is 1575%.

Representative example: £400 loan repayable over 6 months. 6 monthly payments of £126.40. Rate of interest 179% p.a. fixed. Representative 991% APR. Total amount payable is £758.40.